Shipping policy
USA Pain Pharma aims to provide the best quality of medicines and timely delivery at your doorstep.
We ship medicines throughout the United States of America. Shipping time and rate may vary depending on the region. We strive to provide the best delivery services by ensuring that you will get your order within 3-4 business days from the time of ordering.
We at USA Pain Pharma also understand that sometimes our customers want their medication immediately. So, for them, we also provide overnight delivery for specific locations. Please note that the time of shipping for the delivery option that you select does not include the order processing time.
We offer the medicines in different packages based on what inventory is available at our warehouse. Though most of our offerings will be in stock, however, It might be possible that the medication you order is not available with us due to fluctuation in demand at a particular location. If such a situation occurs, then we will reach out to you within 1-4 business days to inform you about the situation and let you know if you can make a substitution for the unavailable product.
Refund policy
We at USA Pain Pharma are committed to ensuring that our customers will never get dissatisfied with our services. And to that end, we provide a refund to our customers based on certain conditions:
- The package you receive is damaged
- The contents of the box are defective
- You receive a product that is past its expiry date
- Your order get lost during transit
Please make sure to inform us if any of the things mentioned above happen to you within 7-10 working days. If you fail to convey your grievances in the stipulated time, then it won’t be easy for us to make a refund.
The mode of providing a refund might vary depending on the circumstances. If you make the payment via Debit/Credit card or net banking, then it might take 7-10 working days for the credited amount to appear back in your bank account. The policy of the banks causes this time delay, and we have no control over it. We sincerely regret any hardship caused to you during this time.
Requesting a refund
It is easy to request a refund from us. You can mail us your order details and the reason why you are applying for a refund. We will contact you about the issue as soon as we receive your email.
For any queries, you can write to us on our email id, call our help desk, or contact our customer care executive via online chat. We take the feedback of our customers very seriously and try to improve our services based on it.
We are always available to help you, and you can reach out to us anytime you want. If you want more details, then please refer to our Contact Us section.
Return policy
At USA Pain Pharma, we take every step to ensure that the product our customers are getting should be as per their specifications. If you receive an incorrect, damaged, or incomplete package, then please let us know by contacting our customer care executives as early as possible.
Please make sure to inform USA Pain Pharma within 7-10 business days from receiving the package to ensure timely resolution.
Return expectations
Please make sure to look for the “This product is not eligible for a refund, exchange, or return” mark on the product, as USA Pain Pharma reserve the right to refuse to return or provide a refund on such products.